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2713493 - Error "User/host not on INCLUDE list for feature" - SYSAM

Symptom

  • Error is displayed when starting up PD:

You do not have permission to use the EAR package.
Cannot obtain license with new parameters.
The old parameters will be restored.

Note: The above message refers to the EAR package, a.k.a. Enterprise Architect. It may be replaced by IAR, DM, DMR, etc.

  • Options file SYBASE.opt is used to control license use and restricts the use of the product to some users.
    Example:

GROUP PD_Arch xxxxx@User1 User2 User3
INCLUDE PD_EAR GROUP PD_Arch

  • SySAM log file SYBASE.log reports:

(SYBASE) DENIED: "PD_SHELL" xxxxx@User1 (User/host not on INCLUDE list for feature. (-39,349))


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Environment

  • SAP PowerDesigner (PD) 16.6
  • SAP Sybase Asset Management (SySAM)

Product

SAP PowerDesigner 16.6 ; Sybase Software Asset Management 2.3 ; Sybase Software Asset Management 2.4

Keywords

licence, PD_SHELL, EARS, IAR, DMR, DM, DA, DAE, WBPM, TA, PA , KBA , BC-SYB-PD , PowerDesigner , BC-SYB-SAM , Sybase Software Asset Management , Problem

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