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2712166 - Installation of SAP HANA Database 2.00.033.00 with Linux SLES 12.3 fails with SIGNAL 4 (SIGILL)

Symptom

  • You are installing SAP HANA Database 2.00.033.00.
  • The installation fails to complete.
  • The following entries can be seen in the hdblcm.log file:
ERR :   Installation of SAP HANA Database failed
INFO:     Installation failed
INFO:       error installing
INFO:         Cannot create Instance
INFO:           Cannot create instance
INFO:             Cannot create SecureStore
INFO:               Getting global.ini
INFO:                 Reading global.ini
INFO:                   Layer 'Default' found
INFO:                   Layer 'System' found
INFO:                   Layer 'Host' not found
INFO:                 Found value 'cryptography/ssfs_key_file_path' = '$(DIR_GLOBAL)/hdb/security/ssfs' in layer 'Default'
INFO:               Switching to user id 1001 and group id 79.
INFO:               Starting external program /usr/sap/<SID>/HDB<nr>/exe/hdbnsutil
  • You also observe a crash:
INFO:                 Output line 419: SIGNAL 4 (SIGILL) caught, thread: 497[thr=0]: <SYSTEM>, addr: 0x00007f3db8fcc7f2, time: 1970-01-01 00:00:00 000 Local [Basis:Error]
INFO:                 Output line 420: Instance <SID>/<nr>, OS Linux <HOSTNAME> 4.4.73-7-default #1 SMP Fri Jul 21 13:26:40 UTC 2017 (6beeafd) x86_64 [Basis:Error]
INFO:                 Output line 421: ----> Register Dump <---- [Basis:Error]
INFO:                 Output line 422:   rax: 0x00007fff88edc5c0  rbx: 0x00007f3da3bc0800 [Basis:Error]
INFO:                 Output line 423:   rcx: 0x00007f3db8fdd5f8  rdx: 0x00007f3db8fd208d [Basis:Error]
INFO:                 Output line 424:   rsi: 0x0000000000000000  rdi: 0x0000000000000000 [Basis:Error]
INFO:                 Output line 425:   rsp: 0x00007fff88edc4f0  rbp: 0x00007fff88edc560 [Basis:Error]
...
INFO:                 Output line 457:   xmm[10]: 0x00000000.00000000.00000000.00000000 [Basis:Error]
INFO:                 Output line 458:   xmm[11]: 0x00000000.00000000.00000000.00000000 [Basis:Error]
INFO:                 Output line 459:   xmm[12]: 0x00000000.00000000.00000000.00000000 [Basis:Error]
INFO:                 Output line 460:   xmm[13]: 0x00000000.00000000.0000ff00.00000000 [Basis:Error]
INFO:                 Output line 461:   xmm[14]: 0x00ff0000.00ff0000.00000000.00000000 [Basis:Error]
INFO:                 Output line 462:   xmm[15]: 0x00000000.00000000.00000000.00000000 [Basis:Error]
INFO:                 Output line 463: Using 'x64_64 ABI unwind' for stack tracing [Basis:Info]
INFO:                 Output line 464: NOTE: full crash dump will be written to /usr/sap/<SID>/HDB<nr>/<hostname>/trace/nsutil.crashdump.xxxxxx.trc [Basis:Error]
INFO:                 Output line 465: Call stack of crashing context: [Basis:Error]
  • The Crash Extended Info section of the crash dump nsutil.crashdump.xxxxxx also points to OS settings as the possible root cause of this:
[CRASH_EXTINFO]  Extended exception info: (no-section-time-available)
----> Dump of siginfo contents <----
  signal:      4(SIGILL)
  code:        2(ILL_ILLOPN: illegal operand)
  addr:        0x00007f3db8fcc7f2
----> Dump of system info <----
  SID:         <SID>
  instance:    <nr>
  OS:          Linux
  node:        <HOSTNAME>
  OS release:  4.4.73-7-default

Read more...

Environment

  • SAP HANA Database 2.00.033.00
  • Operating System: Linux
  • Version : 4.4.73
  • Product : VMware Virtual Platform
  • Distribution : SLES 12.3

Product

SAP HANA, platform edition all versions

Keywords

HANA, Operating System, kernel, SUSE, Linux, installation, crash, hdblcm, SIGNAL 4, SIGILL , KBA , HAN-LM-INS-DB , Installation of HANA Database , HAN-DB , SAP HANA Database , Problem

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