SAP Knowledge Base Article - Preview

2710870 - DPI Restful interface errors out with "ERR> User does not have configuration or rights for directory templates"

Symptom

  • Restful Directory and Presence Interface (DPI) has been implemented:
    • Provides directory data, and for internal users and queues also presence information
  • RI logs the following error: "ERR> User does not have configuration or rights for directory templates"

Read User does not have configuration or rights for directory templates"">more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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