SAP Knowledge Base Article - Preview

2709722 - How to set up a Wrap-Up timer/count down in SAP Contact Center and SAP CRM

Symptom

  • You are running SAP Contact Center and would like to have a wrap-up timer counter displayed in CDT (Communication Desktop)
  • You also have an integration with SAP CRM where the timer/counter should be displayed in the Interaction Web Client as well
  • What changes should be performed to achieve this

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Contact Center 7.0

Product

SAP Solution Manager 7.2

Keywords

SAP Contact Center, CCI, BCM, Transfer, timer, counter, count-down, CRM , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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