SAP Knowledge Base Article - Preview

2709175 - Hard bounce deletes contact information

Symptom

When Hard Bounce Interaction is created for some contacts, it sometimes deletes the contact's information such as Country, City and etc...


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Environment

  • SAP Hybris Marketing – SAP Marketing
  • SAP Hybris Marketing Cloud – SAP Marketing Cloud

Product

SAP Hybris Marketing 1.2 ; SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP NetWeaver 7.5 ; SAP hybris Marketing 1.1

Keywords

EMAIL_BOUNCE_HARD, Contact Information, ID Origin, EMAIL , KBA , CEC-MKT-DM-IC , Interaction Contact , Problem

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