SAP Knowledge Base Article - Preview

2707049 - Random BI services go into hung state and cannot be terminated after Windows patch update

Symptom

  • After updating Microsoft Windows Server 2008 R2 with update KB4338823, BI environment is unstable.
  • BI servers cannot be stopped or restarted, and cannot be terminated from Task Manager.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI)
  • Microsoft Windows Server 2008 R2

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KB4345459 KB4338823 stopping stop restart terminate server , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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