SAP Knowledge Base Article - Preview

2706425 - Error in System Configurator while exporting data

Symptom

  • While trying to export configuration from SAP Contact Center "System Configurator", the admin receives the following error:
    • java.lang.NoClassDefFoundError: org/apache/poi/ss/usermodel/Workbook
    • Caused by: java.lang.NoClassDefFoundError: org/apache/poi/ss/usermodel/Workbook
  • Restarting the virtual units and server does not help
  • Installing the latest Java version also does not help 

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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