SAP Knowledge Base Article - Preview

2704804 - What's the difference between a Technical User (Solution Manager) verses a regular S-User ID? - SAP ONE Support Launchpad [FAQ]

Symptom

  • What is the difference between a Support Hub User and a regular S-User ID?
  • Technical User unable to log into SAP ONE Support Launchpad
  • Support Hub User ID works fine in Support Hub Connectity but cannot log into SAP Support Portals
  • Technical User can't log into SAP websites
  • Cannot access SAP sites with Technical S-User ID
  • Support Hub User ID unable to log into support portal
  • Login Error: Sorry, we could not authenticate you. Try again.
  • Created S-User ID in the Support Hub Communication application
  • Support Hub Communication User created successfully but not able to log into sites
  • Can't log into portal with S-User ID created in the Support Hub Communication application

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Environment

Product

SAP Solution Manager 7.2

Keywords

P1 system, P2, User Management, Tech User, Solman 7.2, Technical User, log into https://rapid.sap.com , SAP Support Portal , 401 error , , KBA , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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