SAP Knowledge Base Article - Preview

2701441 - Hiding the "Default" Monitoring Template from the user in SAP Contact Center

Symptom

  • Business requires that users with Online Monitoring "OM" rights don't have access to the "Default" Monitoring Template
  • This is currently no possible as there is no options to hide or remove the "Default" Monitoring Template in the System Configurator

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, template, Oline Monitoring, deleting default , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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