Agents working in the SAP CRM Interaction Center business role are unable to perform telephony tasks as the Ready/Not Ready buttons are grayed out
While checking the ICI traces, the following errors are noticed while ICI is trying to get the workcenter capability from the CTI:
- HTTP/1.1 500 Internal Server Error
- Connection Error: Connection to one of the systems is not available
- getWorkcenterCapability - Could not connect to remoting server service
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
CRM, IC, WebService, Workcenter, Capability, WebDispatcher, AreaCode 1, ErrorCode 3, ICI WebService Error , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.