SAP Knowledge Base Article - Preview

2700404 - The hyperlink of chat transcript in activity transcript of interaction record is missing

Symptom

After end the chat interaction, you can see the chat transcript in activity clipboard of interaction record, but there is no link to navigate to transcript detail.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

chat, chat entry, disappear, link not working , KBA , CRM-IC-CHA-CHT , Chat Integration , Problem

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