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2700281 - SRRS errors (rsErrorReadingNextDataRow) - unable to view Monthly Agent Reports

Symptom

  • Monthly Reports error messages displayed on SRRS while cheking the Agent - Utilization 1 - Monthly report
  • Logs shows the following errors:
    • An error has occurred during report processing. (rsProcessingAborted)
      • Cannot read the next data row for the dataset WDU_2005_OLAP. (rsErrorReadingNextDataRow)
    • The connection either timed out or was lost.
      • Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
      • An existing connection was forcibly closed by the remote host
    • SRRS error:
      • Microsoft.ReportingServices.ReportProcessing.ProcessingAbortedException: An error has occurred during report processing. -
      • Microsoft.ReportingServices.ReportProcessing.ReportProcessingException: Cannot read the next data row for the dataset WDU_2005_OLAP. ---
      • Microsoft.AnalysisServices.AdomdClient.AdomdConnectionException: The connection either timed out or was lost. --->
      • System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. --->
      • System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, MSSQL, IO error, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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