SAP Knowledge Base Article - Preview

2697876 - Error: "Unable to authenticate" when integrating SAP Analytics Cloud (SAC) & SAP Marketing Cloud


  • Unable to authenticate when building connection after integrating SAP Analytics Cloud (SAC) & SAP Marketing Cloud. See the below error:
    "Unable to authenticate. Please ensure your credentials are valid."



  • SAP Analytics Cloud 2018.


SAP Analytics Cloud 1.0 ; SAP S/4HANA Cloud 1808


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.