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2696730 - SAP Cloud Connector HA setup - PingToMaster failure - 500 (Internal Server Error)

Symptom

After establishing High Availabity setup for SAP Cloud Connector (SCC), Shadow instance is not connecting to Master Instance.

  • The following entries can be found in Shadow SCC's ljs_trace:

[...]
#WARN#com.sap.scc.ha#SCC HA Ping to Master#          #PingToMaster failure
com.sap.scc.ha.HaHttpClientException: request https://<hostname>:8443/shadowfailed with 500 (Internal Server Error) <html><head><title>Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:\#525D76;font-size:22px;} <...> <pre>java.lang.NullPointerException: while trying to invoke the method com.sap.scc.config.AccountConfiguration.getAccountID() of a null object loaded from local variable 'ac'
[...]
</pre></p><p><b>note</b> <u>The full stack trace of the root cause is available in the  logs.</u></p><HR size="1" noshade="noshade"></body></html>
[...]
#INFO#com.sap.scc.ha#SCC HA Ping to Master#          #Initial push requests failed|
[...]

  • The following entries can be found in Master SCC's ljs_trace:

[...]
#WARN#com.sap.scc.alerts#scc-system-observer#          #exception encountered in checkNewAlerts on com.sap.scc.alerts.notification.SccObservers$CertificateExpirationWarningObserver
java.lang.NullPointerException: while trying to invoke the method com.sap.scc.config.AccountConfiguration.getAccountID() of a null object loaded from local variable 'account'
[...]


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Environment

SAP Cloud Connector High Availability setup

Product

SAP Cloud Platform Connectivity 2.0

Keywords

cloud connector high availabity, high availabity, Cloud connector, PingToMaster failure, Initial push requests failed, NullPointerException, 500 (Internal Server Error) , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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