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2696457 - Unable to access the web server.(CUI-10001) Information Steward

Symptom

  • Unable to access the web server.(CUI-10001)
  • An application error occurred. Contact your administrator for more information. (UIM-10030)
  • [ApplicationService][Thread-39] com.bobj.mm.sdk.SDKException: com.crystaldecisions.sdk.exception.SDKServerException: Could not open the file <Input FRS directory> \a_148\017\000\4500\main-index-guid[..............].zip.
  • [AdminService][Thread-32] com.bobj.mm.sdk.SDKException: com.crystaldecisions.sdk.exception.SDKServerException: Could not open the file <Input FRS directory>\a_148\017\000\4500\main-index-guid[............].zip.
  • [Administrator][http-nio-8080-exec-3] An unexpected error has occurred. The exception thrown was: Unable to find servers in CMS <CMS Name>:6400 and cluster <CMS name>:6400 with kind fileserver and service FileStoreV2. All such servers could be down or disabled by the administrator. (FWM 01014) (FWM 08010)
  • Open File Explorer to check the file store directory and it is empty 
  • Unable to access the Information Steward tabs after clicking ok to passed through the error message

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Environment

  • Windows Server 2012 R2
  • SAP Information Platform Services 4.2 
  • SAP Data Services 4.2 
  • SAP Information Steward 4.2  

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Data Services, FRS, input FRS, Tomcat, EIMAPS, cache, access, Information Steward, CMC, directory, File Store, xml, .zip, , KBA , EIM-IS-DEP , Information Steward - Deployment Install Upgrade , Problem

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