SAP Knowledge Base Article - Preview

2695815 - Error 'Service cannot be reached', 'error code 404', 'not found' occurs when opening the Web UI

Symptom

  • When opening the CRM or Solution Manager Web UI, after selecting the Business role, the page fails to load, and error 'Service cannot be reached' is triggered
  • The error states: The termination occurred in system with error code 404 and for the reason Not found.

404 error.PNG

  • Also, when checking in the F12 Developer Tools, in the console tab, there is a 404 (Not found) error for a URL that contains uif_callback

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Service cannot be reached, HTTP 404, not found, uif_callback, CRM_UI, SM_CRM, WUI, WUI_SSO, Solman , KBA , CA-WUI-UI , User Interface , Problem

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