SAP Knowledge Base Article - Preview

2695494 - SUM UI is stuck on loading icon for upgrades of systems with Java instances

Symptom

When you logon to the Software Update manager (SUM), the UI is stuck on the loading icon and does not proceed. This can happen during initial start or after a restart of the SUM tool.


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Environment

  • SAP NetWeaver Java Systems
  • SAP Host Agent
  • Software Update Manager
  • Windows Operating System

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Hang, Hangs, load, spin, spinning , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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