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2694767 - Important information about using plugins in SAP Customer Checkout

Symptom

  • Where can I find a guideline for the PlugIn?

A Guideline for Developing Plug-in is available in the PartnerEdge (https://partneredge.sap.com/en/products/scc/build.html). Also more information can be found at the SAP Help Portal (http://help.sap.com/cco20).

  • Is it possible to extend SAP Customer Checkout? Are Plug-ins / add-on supported?

Yes, it is possible to extend SAP Customer Checkout using plug-ins/add-ons. However the intention here is more in the direction to have plug-ins to extend functionality or cover some missing gaps. Building a plug-in to extend the SAP Customer Checkout to support a new Industry or vertical is not the desired intention with the plug-in concept.

We have customers, who use plug-ins where a new screen was added to the existing SAP Customer Checkout screens. The user enters some data in this new screen and on performing some action a print is triggered and a call is made to SAP Business One to create a new Service call.

  • SAP Customer Checkout supports the "Registrierkassensicherheitsverordnung" (RKSV) requirements (Austria only)

SAP Customer Checkout supports the requirements of the "Registrierkassensicherheitsverordnung" (RKSV) in Austria. Details can be found in SAP Note 2428004.

  • Do we have any commercial Plugin for SAP Customer Checkout?

We do not have any official or commercial Plugin for SAP Customer Checkout.  Nor do we have any official registry where we store the Plugins developed by Partners.

We also do not have any certification process for Plugins.  There is a plugin for the treibauf Pepper payment terminal, but it is not a commercially sold Plugin by SAP.

In case of issues or any problems with the treibauf Pepper Plugin, SAP does not accept liability.

However, we have some partner that have created Plugins for customers and are successfully used. Please be aware that if a bug is recognized in a plugin (developed by a partner or customer), SAP is not responsible therefore.

  • Is a scale integration (sell items by weight with an integrated scales) planned to come into SAP Customer Checkout?

SAP Customer Checkout does not directly support a weighing scale integration, but technically this might be possible via a Plugin.

One option might be to print the barcode with the "Article Barcode + Weight". Via the Plugin development the barcode is identified within SAP Customer Checkout as a combination of article and weight. However, we do not have any partner, customer, or SAP colleague who has tried to build a Plugin for the weighing scale integration until now.

Please be aware, that any certification that might be needed for the weighing scale integration is not in SAP responsibility.


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Environment

SAP Customer Checkout

Product

SAP Customer Checkout all versions

Keywords

IS-SE-CCO, SAP Customer Checkout, plugin, plug-in , KBA , IS-SE-CCO , Customer Checkout , Problem

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