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2694416 - EP: UWL - 500 Connection timed out exception for Users maintaining Substitution

Symptom

  • You are utilizing the Universal Worklist while encountering intermittent 500 Connection timed out exceptions ONLY for Users with high volume Substitution. 
  • Further analysis of the developer traces reveals the below exceptions:
    • EP-BC-UWL# Item with external id :<> and system id: <>: Problem in performing action <reserve>: Internal error:Item cannot be reserved in the back-end system. Current status is <STARTED>#
    • BC-JAS-SF# Cannot clear ICM server cache by [EXCEPTION] interface disabled

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Environment

  • SAP Netweaver 7.5 
  • SAP Netweaver 7.4

Product

SAP NetWeaver 7.4 ; SAP NetWeaver 7.5

Keywords

Enterprise Portal 7.40, EP 7.4, Portal 7.50, EP 7.5, UWL, timeout, exception, substitution, reserved, backend, system
, KBA , EP-BC-UWL , Universal Worklist , Problem

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