SAP Knowledge Base Article - Preview

2694090 - Call back issues: Logs needed

Symptom

  • callback is allocated several times to agent (customer called several times)
  • callback marked successful but not completed
  • callback script data incorrect
  • callback script is not opening

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, CBR, CB call back, script , KBA , csg_q , CRM-CCI , Contact Center Infrastructure , Problem

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