SAP Knowledge Base Article - Preview

2693184 - Exception raised creating a follow up task from an email with empty body in Desktop Connection for SAP CRM

Symptom

  • When users upload empty emails, they are then unable to create a follow-up task in Outlook, using Desktop Connection for SAP CRM release (2.0.5.211)
  • General Log shows [ERROR] [Script Engine]: customization_helpers.js (*): Script run-time error. null is null or no object (run-time error in Microsoft JScript *)

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

create_item_for_recipients_customizable, customization_helpers.js, helpers.is_null_or_empty() , KBA , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , CRM-BF-DCN , Desktop Connection for SAP CRM , Problem

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