SAP Knowledge Base Article - Preview

2691662 - Error in MAIN_SHDRUN/START_SHDI_FIRST phase: "Personalization failed for MSSUPGGETREL"

Symptom

  • You are performing an upgrade and migration of your system to SAP HANA
  • In MAIN_SHDRUN/START_SHDI_FIRST phase when SUM is trying to run cmd.exe in order to start sqlcmd.exe, you run into the following error:
    Severe error(s) occurred in phase MAIN_SHDRUN/START_SHDI_FIRST!

    Last error code set:
    Personalization failed for MSSUPGGETREL
  • In the STARTSFI.LOG, you see the following error:
    1EETQ399 Calling registered function with pattern 'START_SHDI_FIRST' failed!
    1EETQ399 Last error code set is: Personalization failed for MSSUPGGETREL
    1EETQ204 Upgrade phase "START_SHDI_FIRST" aborted with severe errors ("##############")

Read more...

Environment

Software Update Manager (SUM)

Keywords

Preprocessing, Database Migration Option, Upgrading, Migrating, Executing, Environment variable path , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.