SAP Knowledge Base Article - Preview

2688742 - Error "Mail form template not found" - Solution Manager 7.2

Symptom

Execution of Email action gives the following error:  
"Mail form template not found" 


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, CHARM, Change request management, Processing SEND_MAIL_WITH_MAIL_FORMS Is Started, Action could not be successfully executed, Normal change, request for change, Urgent change, incident, problem, service request, SMMJ, ZMMJ, SMHF, ZMHF, SMCR, ZMCR, SMIN, ZMIN, SEND_MAIL_WITH_MAIL_FORMS, trigger, email, e-mail , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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