SAP Knowledge Base Article - Preview

2687965 - PMW tool fails to start with Access Denied

Symptom

  • Promotion management wizard ( PMW ) tool fails to start on the server with an Access Denied error referring to a log in subfolder folder c:\users\<accountname>\...
  •  Upon checking the log file, the following errors are revealed  java.lang.UnsatisfiedLinkError: Could not load SWT library. Reasons:
    • C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32-4530.dll: Access is denied.
    • C:\Users\<accountname>\.businessobjects\promotionManagementWizard\config\org.eclipse.osgi\283\0\.cp\swt-win32-4530.dll: Access is denied.
    • Can't load library: C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32.dll.
    • C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32-4530.dll: Access is denied.
  • Issue occurs even when run as administrator
  • Issue occurs even after granting exclusive priveleges on PMW folders.
  • Tested another user account and that had same issues as well.

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Environment

  • SAP BusinessObjects BI Platform 4.2 SP5 & above
  • Windows Server platform

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

4.2, SP5, PMW, promotion, wizard, fail, swt, cannot, launch, access, denied , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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