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2687371 - Backup Server log reports message "Databasex?" but not real database name on progress staus message - SAP ASE

Symptom

  • Using Veritas Netbackup as a backup tool
        
  • Backup Server log reports error:
      
    Backup Server: 4.124.2.1: Archive API error for device='sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.dbdump.180821104335.stripe004::003': Vendor application name='Veritas NetBackup for SYBASE, Library version=770000, API routine=syb_open(), Message= Backup failed - syb_open: ERR - BSACreateObject() failed with error - System detected error, operation aborted.. Please refer to sybackup log for more info.
    ..
    D05: SYBMULTBUF ERROR: Emulator interprocess communication failed with error state = 9, error code=0, system message=Pipe I/O returned 0 bytes.
    ..
    Open Server Error: 16248.10.0: Error in srv_select() - file descriptor XX is no longer active.
    ..
    Open Server Error: 16248.10.0: Error in srv_select() - file descriptor YY is no longer active.
    Backup Server: 4.194.2.1: Internal error. The srv_select() function was called to complete an I/O for 2232 bytes. After retrying 2233 times only 0 bytes have been read.
    Backup Server: 4.141.2.75: [0] The 'read' call failed for database/archive device while working on stripe device 'sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821110133.stripe003::002' with error number 0 (Success). Refer to your operating system documentation for further details.
    Backup Server Internal Error: 4.62.3.1: Multibuffering subprocesses died, archive sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821110133.stripe003::002.
    Backup Server: 4.141.2.66: [0] The 'write' call failed for database/archive device while working on stripe device 'sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821110133.stripe002::001' with error number 32 (Broken pipe). Refer to your operating system documentation for further details.
    Backup Server Internal Error: 4.62.3.8: Multibuffering subprocesses died, archive sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821110133.stripe002::001.
    Backup Server: 4.141.2.66: [0] The 'write' call failed for database/archive device while working on stripe device 'sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821110133.stripe003::002' with error number 32 (Broken pipe). Refer to your operating system documentation for further details.
    Backup Server Internal Error: 4.62.3.8: Multibuffering subprocesses died, archive sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821110133.stripe003::002.
       
  • After getting above messages, the next new backup dumps successfully.  However, the log does not print out correct message (FOR EXAMPLE: "Database db01: 4135090 kilobytes (1%) DUMPED") on progress of the backup but "Databasex?":
          
    Backup Server: 2.23.1.1: Connection from Server ASEp1 on Host ZZZZ18 with HostProcid 84947.
    Backup Server: 2.23.1.1: Connection from Server ASEp1 on Host ZZZZ18 with HostProcid 84947.
    Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%.
    Backup Server: 1.70.1.2: Configuring the shared memory per stripe to 8388608 bytes.
    Backup Server: 4.132.1.1: Attempting to open byte stream device: 'sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000'
    Backup Server: 6.28.1.1: Dumpfile name 'dafrs01182330A906' section number 1 mounted on byte stream 'sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000'
    Backup Server: 4.166.1.1: Using dbiosize of 524288 bytes for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.165.1.1: Using iocount of 4 for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.166.1.2: Using zonesize of 2097152 bytes for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.166.1.3: Using blocksize of 65536 bytes for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.165.1.2: Using numzones of 4 for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.165.1.3: Using archcnt of 1 for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.165.1.4: Using dbdevcnt of 4 for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.166.1.4: Using pagesize of 4096 bytes for device sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000.
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 3.43.1.1: Dump phase number 1 completed.
    Backup Server: 3.43.1.1: Dump phase number 2 completed.
    Backup Server: 3.43.1.1: Dump phase number 3 completed.
    Backup Server: 4.188.1.1: Databasex?
    Backup Server: 4.125.1.1: Archive API information for device='sybackup:: -SASE -b.backup.ASE.com  -PXXXXXX.cdbdump.180821120109.stripe001::000': Vendor application name='Veritas NetBackup for SYBASE, Library version=770000, Message=Backup is successful (AAAA1.BBBB01.U.0.85333.21-08-2018.12:01:10).
    Backup Server: 3.42.1.1: DUMP is complete (database db01). 

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Environment

SAP Adaptive Server Enterprise (ASE) 15.7 and 16.0

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

Databasex?, Backup Server: 4.188.1.1: Databasex?, 4.188.1.1: Databasex?, 4.188.1.1, BSACreateObject(), syb_open, syb_open(), srv_select, srv_select(), 'read', 'write', read, write,  error number 32 (Broken pipe), error number 32, (Broken pipe), Broken pipe , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Bug Filed

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