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2687280 - Backups failed with 417201 and "No such file or directory" error - ASE

Symptom

  • Dumping database using compression:: syntax
  • Getting the following errors:

Msg 417201, Level 1, State 4:
Server '<server>', Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%.
Backup Server session id is: 81. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server.
dump database admin to 'compress::/var/syb/<path>/sybback/sybrept/adminmanualbackup1'
Msg 412402, Level 2, State 1:
Server '<server>', Backup Server: 4.124.2.1: Archive API error for device='compress::/var/syb/<path>/sybback/sybrept/adminmanualbackup1::000': Vendor application name=<UNINIT>, Library version=0, API routine=<UNINIT>, Message=Unable to open API library for device 'compress::/var/syb/<path>/sybback/sybrept/adminmanualbackup1'. Library path is '/lib/libcompress.so'. dlopen() returned: Code=0, Message=/lib/libcompress.so: cannot open shared object file: No such file or directory
dump database admin to 'compress::/var/syb/<path>/sybback/sybrept/adminmanualbackup1'

  • Backup server error log reports the following error:

Aug 28 02:53:53 2018: Backup Server: 2.23.1.1: Connection from Server <server> on Host <host> with HostProcid 33322.
Aug 28 02:53:53 2018: Backup Server: 2.23.1.1: Connection from Server <server> on Host <host> with HostProcid 33322.
Aug 28 02:53:53 2018: Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%.
Aug 28 02:53:53 2018: A00: E-Diag: C_QATRACE command received.
Aug 28 02:53:53 2018: A00: E-Diag: Received the trace flags bitmap. Tracing within sybmultbuf is enabled.
Aug 28 02:53:53 2018: A00: SYBMULTBUF ERROR: Unable to open API library for device 'compress::/var/syb/<path>/sybback/sybrept/adminmanualbackup1'. Library path is '/lib/libcompress.so'. dlopen() returned: Code=0, Message=/lib/libcompress.so: cannot open shared object file: No such file or directory
Aug 28 02:53:53 2018: Backup Server: 4.124.2.1: Archive API error for device='compress::/var/syb/<path>/sybback/sybrept/adminmanualbackup1::000': Vendor application name=<UNINIT>, Library version=0, API routine=<UNINIT>, Message=Unable to open API library for device 'compress::/var/syb/<path>/sybback/sybrept/adminmanualbackup1'. Library path is '/lib/libcompress.so'. dlopen() returned: Code=0, Message=/lib/libcompress.so: cannot open shared object file: No such file or directory

  • Uncompressed database dumps do not encounter any issues

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Environment

SAP Adaptive Server Enterprise (ASE) 16.0

Product

SAP Adaptive Server Enterprise 15.7

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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