SAP Knowledge Base Article - Preview

2686313 - Incident ID values created from ITSM Ticket having trailing zeros in Alert Inbox

Symptom

When an automatic incident is created in Solution Manager there are trailing zeros included in the Incident ID


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Solman, trailing zero's, Incident ID, ITSM, Alert Inbox , KBA , SV-SMG-MON-ALR-CNS , Alert Inbox / Alert Processing , SV-SMG-SUP , Service Desk / Incident Management , Problem

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