SAP Knowledge Base Article - Preview

2686286 - Error upgrading the website virtual unit as of Support Pack 10 - Software Product Documentation is missing

Symptom

  • Upgrading VUs that include Product Documentation or Terminal Server fails
  • This happens upgrading as of Support Pack 10 and up
  • Web site Virtual Unit upgrade fails with message "...cannot be upgrade to base 7.0.10.0 Software Product Documentation does not exist in the base installation"

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Documentation, Missing, Upgrade, Failed, Product , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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