SAP Knowledge Base Article - Preview

2685888 - Adding images in a reply template using HTML code does not work

Symptom

  • You are using SAP Contact Center and would like to add links and images in the reply template
  • When sending the e-mails, you noticed that the images are stripped

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Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, html, image, reply template , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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