SAP Knowledge Base Article - Preview

2682957 - Updating contacts using CSV Upload deletes fields that are not mentioned in the CSV file

Symptom

  • Tyring to update an existing contact with CSV upload, system deletes all field values that are not maintained in the CSV file.
  • For Example, I try to update the address of a contact so I only put address related fields in the CSV file. This deletes all the other fields such as name.

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Environment

  • SAP Hybris Marketing – SAP Marketing
  • SAP Hybris Marketing Cloud – SAP Marketing Cloud

Product

SAP Hybris Marketing 1.2 ; SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP S/4HANA Cloud 1808 ; SAP hybris Marketing 1.1

Keywords

CSV Upload, Existing contact data, Import Data , KBA , CEC-MKT-DM-IC , Interaction Contact , Problem

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