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2682913 - SAP Cloud Connector - Tunnel connection is broken - Connection reset by peer

Symptom

SAP Cloud Connector has network connection issue:

"Tunnel connection to subaccount xxxxxx@hana.ondemand.com is broken and cannot be used"

Following error can be seen in ljs_trace file:

"#ERROR#com.sap.core.connectivity.tunnel.core.handlers.TunnelErrorHandler#tunnel-client-1-9# #Unexpected problem during tunnel processing in channel [id: xxxxxxxx, L:/xxxxx - R:xxxx]; Reason: Connection reset by peer|"


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Environment

  • SAP Cloud Platform
  • SAP Cloud Connector

Product

SAP Cloud Platform Connectivity 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform

Keywords

 Cloud Connector, Connection timed out, Tunnel connection, subaccount, broken, TCP, keepailve, IDLE, network issue, firewall, cannot be used, tunnel, processing in channel, 
, KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NET , Network Infrastructure , Problem

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