SAP Knowledge Base Article - Preview

2681839 - Confirmation Message is Not Sent to C4C in Ticket Follow Up Scenario

Symptom

You are working on a service ticket in C4C and releasing time sheet in SAP ERP. However, the ERP is not sending the confirmation message to C4C. ERP Outbound IDoc type 'COD_CONFIRM_CREATEFROMDAT'/ C4C inbound message type 'FollowupDocumentFromServiceRequestCreationIn'


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Environment

SAP Cloud for Customer Integration with ERP

SAP Cloud for Customer Integration with S4H

Product

SAP ERP 6.0 ; SAP Hybris Cloud for Customer integration with SAP ERP all versions

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

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