SAP Knowledge Base Article - Preview

2681779 - Custom Callback Script: adding a custom Call Attempt Result

Symptom

  • Customer creates a custom callback script adding a new option, but the callback result is taken as UNKNOWN and not as SUCCESSFUL in the Online Monitoring
  • Customer's intent is to avoid calling back the same number, because it is deemed as a "wrong number"
  • In addition, there is also a requirement to report on such cases

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, Contact Center, Script, unknown, result, OLM, callback Call Attempt Result, wrong, successful , KBA , csg_q , CRM-CCI , Contact Center Infrastructure , Problem

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