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2681482 - XP server hangs with all requests after server upgrade - SAP ASE

Symptom

  • After ASE upgrade, XP server hangs without responding all requests.
  • Any command issued to XP server returns error like below:

1> xp_cmdshell 'ls'
Msg 11496, Level 16, State 7
Server 'xxx', Procedure 'xp_cmdshell', Line 8
Cannot read from site 'xxx_XP'. Please check the XP Server error log file for detailed error description.
(return status = -6)
Msg 7212, Level 11, State 2
Server 'xxx', Line 1
Can't close connection 2 on site 'xxx_XP' because it is not active.

  • However, XP server appears to be running by checking the OS process
  • XP log may print the error below, but the environment variables are pointing to the correct lib path.

CS-Library error Layer(1) Origin(4) Sev(6) 10 - comn_cryptolib_load(): user api layer: internal common library error: Failed to load library '%1!'.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7
  • SAP Adaptive Server Enterprise (ASE) 16.0 SP03 PL4

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

XP server, Msg 11496, Msg 7212, xp_cmdshell, upgrade , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Problem

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