Customer has configured the EWA from SAP as per the SAP Note 207223 - SAP EarlyWatch Alert Processed at SAP.
However you find no EWA report is updated at Service Message since August 2018.
EWA; EWAviewer; Service Message , KBA , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , SV-SMG-SDD , Service Data Download , SV-SCS-EWA , SAP EarlyWatch Alert Support Portal Edition , Problem
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