SAP Knowledge Base Article - Preview

2680347 - How to display queue and caller information in a pop-up window for an inbound call

Symptom

Business requires that when a call comes into a specific queue, some basic information about the call is displayed to the customer as a pop-up


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Display Answer Information, pop-up, queue information, caller information , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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