SAP Knowledge Base Article - Preview

2679585 - Total Handled calls at reports Volume 2 Monthly and at Agent Contact Handling Volume, differs

Symptom

In the standard Volume 2 - Monthly report, the value for "Handled" calls (Number field) is different from the number of "Handled" field at Agent Contact Handling Volume - Monthly

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, CCI, CRM-CCI, standard report reporting Month Volume handled Total , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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