SAP Knowledge Base Article - Preview

2677121 - CDT message "Invalid Number" when calling external numbers

Symptom

  • CDT displays "Call failed: reason unknown"  or "Invalid Number" when calling any external number from the Communication Desktop "CDT"
  • Call on to other internal number work

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Invalid number , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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