SAP Knowledge Base Article - Preview

2676677 - Some fields cannot be edited in ITSM documents in SM_CRM

Symptom

  • Values in the Priority field cannot be selected and changed when in "Edit" mode
  • Values in the Status field cannot be selected and changed when in "Edit" mode

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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