SAP Knowledge Base Article - Preview

2676006 - BI services failed to start and with "The Server Intelligence Agent for this server is unavailable" in Properties page

Symptom

  • All BI services on one node of a cluster environment could startup without any issue.
  • Only CMS can startup while all the other BI services failed to start on the other node.
  • In the failed BI service's Properties page, "The Server Intelligence Agent for this server is unavailable" is shown.
  • There is only one network interface card (NIC) on each BI node.
  • Firewall is enabled on each BI node.

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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Clustered environment
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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