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2675978 - SIA is running but no other BI services are running(including CMS)

Symptom

  • Server Intelligence Agent(SIA) is running but no other BI services are running(including CMS).
  • No special error in windows event viewer.
  • No cms.exe in Task manager and no cms trace log file is generated.
  • SIA log file is generated but no content was outputted in the SIA file.
  • No help by creating a new SIA.
  • Below errors could be found in SIA's high level trace log.(Generated by adding -trace to the end of SIA Command)

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2018-06-28 12:46:55.106 WARN InfoStore Agent com/crystaldecisions/enterprise/ocaframework/SignatureInterceptor
2018-06-28 12:46:55.106 DEBUG InfoStore Agent java.lang.NoClassDefFoundError: com/crystaldecisions/enterprise/ocaframework/SignatureInterceptor com.businessobjects.cad.InfoStoreAgent.setInterceptorData(InfoStoreAgent.java:461)
com.businessobjects.cad.InfoStoreAgent.DoServerProfiles(InfoStoreAgent.java:427)
com.businessobjects.cad.InfoStoreAgent.run(InfoStoreAgent.java:235)
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Environment

  • BusinessObjects Enterprise(BOE) XI 3.1 Service Pack(SP) 7
  • Windows 2008 R2

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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