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2673853 - ORA-00600 and ORA-07445 After SUSE Kernel Upgrade

Symptom

In the Oracle alert log, you noticed that different ORA-00600 and ORA-07445 occurred after upgraded SUSE Kernel to SLES 11 SP4, Kernel 3.0.101-108.57. 

Example:

Mon Jul 02 07:00:03 2018

Errors in file /oracle/<SID>/saptrace/diag/rdbms/<SID>/<SID>/trace/<SID>_m000_4946.trc  (incident=1866192):

ORA-00600: internal error code, arguments: [kgajd_1], [], [], [], [], [], [], [], [], [], [], []

ORA-00448: normal completion of background process

Incident details in: /oracle/<SID>/saptrace/diag/rdbms/<SID>/<SID>/incident/incdir_1866192/<SID>_m000_4946_i1866192.trc

:

Mon Jul 02 07:43:37 2018

Exception [type: SIGSEGV, Address not mapped to object] [ADDR:0xFF00000028] [PC:0x5D288BA, dbgdSyncEventGrpsDirect()+474] [flags: 0x0, count: 1]

Exception [type: SIGSEGV, Address not mapped to object] [ADDR:0xFF00000308] [PC:0x2F196F6, kxfxsGetExecStart()+38] [flags: 0x2, count: 2]

Exception [type: SIGSEGV, SI_KERNEL(general_protection)] [ADDR:0x0] [PC:0x61640D9, xsstatedump()+281] [flags: 0x2, count: 3]

Mon Jul 02 07:43:38 2018

Process J002 died, see its trace file

Mon Jul 02 07:43:38 2018

kkjcre1p: unable to spawn jobq slave process

Mon Jul 02 07:43:38 2018

Errors in file /oracle/<SID>/saptrace/diag/rdbms/<SID>/<SID>/trace/<SID>_cjq0_6410.trc:

:

Tue Jul 03 07:30:01 2018

Exception [type: SIGFPE, Integer divide by zero] [ADDR:0x5A709F1] [PC:0x5A709F1, skgmrf_create()+1809] [flags: 0x0, count: 1]

Errors in file /oracle/<SID>/saptrace/diag/rdbms/<SID>/<SID>/trace/<SID>_m001_19683.trc (incident=1872102):

ORA-07445: exception encountered: core dump [skgmrf_create()+1809] [SIGFPE] [ADDR:0x5A709F1] [PC:0x5A709F1] [Integer divide by z

Incident details in: /oracle/<SID>/saptrace/diag/rdbms/<SID>/<SID>/incident/incdir_1872102/<SID>_m001_19683_i1872102.trc

 


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Environment

  • All SAP systems
  • Oracle database 12c
  • OS SUSE Linux

Keywords

3.0.101-108.57, skgmrf_create, ORA-00600, ORA-07445, type: SIGFPE, Integer divide by zero, type: SIGSEGV, SI_KERNEL(general_protection), SUSE 11 , KBA , BC-DB-ORA , Oracle , BC-OP-LNX-SUSE , SUSE Linux , Problem

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