SAP Knowledge Base Article - Preview

2673464 - How to populate the data in an Incident or ChaRM document with data based on Multilevel Category selection

Symptom

A User selects entries for Multilevel Category data while creating a CRM Web UI document for IT Service Management or ChaRM in Solution Manager, and they want to automatically populate some elements of the document based on the category selection.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, Populate the description field with the text from level 4 category, , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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