SAP Knowledge Base Article - Preview

2672502 - Phone Call Quick Create Function is not Populating the Account Information After a Call on C4C Extended App

Symptom

When using the Phone Call Quick Create function, after a call the system is not populating the account information fields automatically on the phone call activity.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer all versions ; SAP Cloud for Customer mobile app, extended edition all versions ; SAP HYBRIS C4C CORE all versions

Keywords

Click 2 Call ; C4C Extended App ; Phone Call; , KBA , extended app , click to call , new phone call , call quick create , AP-RC-MOB-CTN-IOS , iOS Container: Cloud for Customer Hybrid App , Problem

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