SAP Knowledge Base Article - Preview

2672263 - Stock Values are not Updated in Cloud For Customer after Service Ticket is Released to SAP ERP

Symptom

You are using the Service Ticket Follow-up scenario from Cloud for Customer to SAP ERP and Items/Parts have been added from Stock Location previously replicated from SAP ERP to Cloud for Customer.

Once the Ticket is released and follow-up documents are successfully created in SAP ERP, Stocks are updated in SAP ERP, but the same doesnt happen in Cloud for Customer.

This is also applicable for S4 HANA integration.


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Environment

SAP Hybris Cloud for Customer integration with SAP ERP
SAP Hybris Cloud for Customer integration with SAP S/4HANA

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions ; SAP Hybris Cloud for Customer integration with SAP ERP all versions

Keywords

Stock, Stock Location, Service Ticket, add from stock location , KBA , stock , service ticket , stock location , stock not updated , LO-INT-COD , CRM On Demand Integration , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

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