Calls entering a particular Country/Location Gateway (GW) need to be:
internally transferred through SAP Contact Center (CCtr) and
call should be re-routed out from GW that is closes to the destination number, to save cost
- instead of calling directly to the US number from the German location, the call should
- go trough the German GW, then internally out to the US GW and finally out to the destination number (PSTN)
SAP Contact Center 7.0
Location, based, routing, numbers, pattern, '+', routed properly, rule, LBR, Location based routing, how to , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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