SAP Knowledge Base Article - Preview

2670814 - How monitoring of overflown queue calls are read in the Online Monitoring tool

Symptom

  • You have configured queue calls to overflow to other queues after certain criteria are met
  • While reviewing the data in the Online Monitoring you find some discrepancies and would like to better understand how the data should/can be read

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, OM, overflown, contact, view, diverted, queue calls , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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