You have configured queue calls to overflow to other queues after certain criteria are met
- While reviewing the data in the Online Monitoring you find some discrepancies and would like to better understand how the data should/can be read
SAP Contact Center 7.0
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 18.104.22.168, 7.0.4, 22.214.171.124, 7.0.5, 7.0.6, 126.96.36.199, 7.0.7,188.8.131.52,7.0.8,7.0.9,7.0.10,7.0.11, OM, overflown, contact, view, diverted, queue calls , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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