SAP Knowledge Base Article - Preview

2670446 - ITSM Inbox: incidents not created automatically out of inbound email

Symptom

  • You configured the ITSM Inbound email Inbox as detailed in https://wiki.scn.sap.com/wiki/x/Jw2EFQ
  • Email shows up in SOIN, in workflow and in the CRM Web UI => Inbox , but incidents have to be created manually

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Environment

  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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