- You configured the ITSM Inbound email Inbox as detailed in https://wiki.scn.sap.com/wiki/x/Jw2EFQ
- Email shows up in SOIN, in workflow and in the CRM Web UI => Inbox , but incidents have to be created manually
- SAP Solution Manager 7.2
ITSM, Mail inbound incident, message, automatically, SOIN, CRM_UI, SM_CRM, IT Service management, mail inbound message, ERMS , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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