SAP Knowledge Base Article - Preview

2667265 - Compatible and incompatible authentication services on the Gateway, for Desktop Connection for SAP CRM

Symptom

  • When using Desktop Connection for CRM to connect to a gateway server, the connection failed.
  • The following error messages were triggered during the attempted connection:
    Login failed; re-enter your user data
    The underlying connection has been closed: Unexpected error while sending

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Spnego, x509, SAML, SSO, Single Sign-On, Gateway, , KBA , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , CRM-BF-DCN , Desktop Connection for SAP CRM , Problem

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