SAP Knowledge Base Article - Preview

2665873 - The user is not authorized to access the resource. sap.ecf

Symptom

  • While trying to use the sample ECF apps for agent and visitor, when accepting an incoming chat message the following error is displayed:
    • "Error occurred while retrieving data. Please try again later or contact your system administrator"
      error_1.png
    • "403 - The user is not authorized to access the resource.sap.ecf"
      error_2.png
  • The EcfFrontEndServer-Java log captures the following error:
    • ERR> Detected fatal error for method: GET,  request: org.apache.catalina.connector.RequestFacade@1a00a49, Exception:No RestfulInterfaces modules

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Environment

  • SAP Contact Center 7.0.11
  • SAP Contact Center 7.0.12

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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